TeleVantage Data Interface  TVDI uses the programming interface included with each application to provide call distribution and client lookup. TeleVantage routes calls to your agents, and as agents take calls TVDI retrieves client information from the HEAT database then generates a 'screen pop' displaying  record information on the caller in HEAT and creating new incident number.

Previously, this kind of integration has only been available in highly proprietary solutions costing $5,000-$8,000 per seat. Using TeleVantage, HEAT and TVDI, a combined solution can start as low as $3,000 per agent including the entire phone system!

FrontRange Solutions HEAT is the total help desk solution offering enterprise-level call support and service at mid-range prices. Features include automatic escalation of issues, automatic ticket generation, and proactive service-level management. The Manager's Console and Answer Wizard provide critical support to help desk managers. HEAT is Simply Powerful.

Artisoft TeleVantage is the feature-rich, software-based phone system that combines the power of your desktop  computer with the most advanced communications technology available today.  Built on an open-systems architecture, TeleVantage provides more value for your money while safeguarding your investment.